(thank you Vince Lombardi)
Provide responsive support for your clients by giving them the tools to help themselves.
We all appreciate the chance to have a little control when something needs a change or we need further information, so do your client teams. Give them a simple dashboard that offers insight and simple actions without being a burden.
Tailor what features your client can access and avoid having to moonlight as geek squad.
With less requests for reports and order modifications, shift your CS engagement to become more strategic and growth, less ticket juggling.