Great support is more than an auto reply, it's an actual resolution or answer that's needed in the moment
We train our CS team by actually working in a warehouse, using our software. Every employee of Packiyo is responsible for completing 5 hours of support per quarter. From software engineer, sales and all the way to the top.
Product, Engineering, Support are United
Support teams are often given no real tools to solve your problem or investigate an issue. They need an engineer to help, and most often, they have to wait like you. This is a failing of company culture, and one we are determined to not repeat.
Avoiding the "Just Ship It" Culture
We can move fast, and continually improve the features and capabilities you get without actually leaving your team stranded with a broken product. There is a better way.